Media Player Support
Your media player is a powerful player capable of playing Music and Visual content inside of your business. Choose your service below to get started.
Welcome to Your Music!
Your music player comes pre-loaded with some of our professionally crafted music programs to best set the perfect mood in your business.
What’s in the Box?
- Media Player
- Remote Control with Batteries and Tether
- Power Adapter
- Ethernet Cable and HDMI Cable
- 3.5mm Aux to RCA Audio Cable
Music Setup
Initial Setup
Connecting your media player to a sound system
NOTE: Your device may not function as intended if different adapters and cables are used. Please only use the adapters and cables that are included with your media player.
- Please refer to the Regulatory and Safety Information sheet included with your player before proceeding.
- Adjust the volume of your display or speaker system down completely (off). Then, if necessary, power off and remove your existing media player.
- Unpack your media player and place it in an area that allows for adequate ventilation space.
- Connect the cables in this order: Note: The player does not support Bluetooth playback at this time.
- Step A: To connect your media player to your sound system plug the 3.5mm Aux cable into the media player A/V jack, then the red/white RCA connectors to the corresponding audio zone(s) for your speaker system. There is no need to use the yellow RCA connector. The white cable is for Zone 1 audio and the red cable is for Zone 2.
- Step B: We recommend you use the Ethernet cable included to connect your media player to your network: plug one end of the Ethernet cable into the network port of the media player and the other end into your network router/switch. Once your media player is connected to the internet, the Network light will remain solid green. If your Network light is anything other than green, please refer to the Network Set-up section below for additional network set-up instructions.
- Step C: Plug the power adapter into the back of Harmony and plug it in to an ‘always on’ outlet – your media player is energy efficient and optimized to run 24/7, so do not use an outlet that’s controlled by a switch or electrical timer. Be sure to only use the power adapter provided with your media player.
- Step D: Turn on your speaker system and increase the master volume in small increments until you reach your desired listening level. Please note that you may need to adjust your speaker volume to match the level you are accustomed to. Due to normal differences between any previous music player and your new media player you may need to try different volume settings. The volume on your media player is set to 100% from the factory, so adjust your speaker system volumes carefully.
- Place the batteries in the back of the remote control and attach the tether to both the remote control and the top of the media player where indicated. For more information about the remote control, see our Remote Control Guide.
- After 1-3 minutes, your music and/or visual content should start to play automatically. If it doesn’t, check your sound system to make sure it’s turned on and/or the volume is up at a hearable level.
Network Setup
Wired Ethernet Setup (Recommended)
If available, the easiest and most reliable way is to connect the media player to your Internet router using the Ethernet cable included in the box.
- Connect the provided Ethernet cable into the Ethernet port on the back of the media player and to your internet router.
- Once the media player is successfully connected to the internet, the Network light will remain solid green. (For advanced setups that require a Static IP address or Proxy, see the WiFi and Advanced Wired Setup below)
- Once the media player is connected to the internet, the Network light will remain solid green. If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
WiFi and Advanced Wired Setup
You will need to download our new set-up app on the Google Play Store or Apple App Store.
After installing the app on your mobile device, follow the instructions in the app to get connected.
Once the media player is connected to the internet, the Network light will remain solid green.
If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
Optional control via screen/display connected through HDMI
If you are unable to use the app and want to access your player settings, you have the option to connect your player to a monitor via the HDMI input. NOTE: This step is not required for music playback.
Hit the back button on your media player’s remote control to navigate to Harmony’s main menu.
Using the up and down arrows on the remote control, navigate to the SETTINGS button and press OK to select the menu.
If you’d like to connect your player via WiFi:
Select the WiFi Menu and enable the “WiFi State”.
You should see a list of available WiFi networks, select your desired network and enter the password (if needed).
Once the player is successfully connected to the WiFi network, the network will show as CONNECTED.
Navigate out of the settings menu and back to the Menu Screen.
If your player is connected to the internet, the Network light will remain solid green.
If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
If you’d like to setup an Advanced Wired Connection:
Select the Ethernet Menu and check that the “Ethernet State” is enabled.
Select “Configure Ethernet Settings”.
From here you can configure the IP Address, Gateway, Netmask, and DNS.
After changing any settings, navigate back to the Menu Screen.
If your player is connected to the internet, the Network light will remain solid green.
If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
Checking Connectivity:
Once you are done setting the network, return to the Home screen using the back button on the remote control and navigate to the DIAGNOSTICS menu to check connectivity.
If everything is connected properly, you’ll see a green Server Connectivity OK message.
Return to the SETTINGS menu in the event your player does not appear to be connecting.
Once everything is set up correctly, select the PLAYBACK button from the Home screen.
Controlling Harmony Music
If you’re an active music subscriber, you should have received an email with your account information. Log on to music control site to start customizing your music experience.
Didn’t receive an email from us? Contact us at controlsitesupport@moodmedia.com to request your login credentials.
Getting Started on the Music Control Site
The music control site was designed with mobile in mind. The site looks and works great on all modern computers (desktop/laptop), mobile phones, and tablets!
Library: All music content you’ve added or created will be kept here. Clicking the + icon in the top right corner of the screen allows you to: Add existing Core Programs or Create a Mix.
Messaging: Here, you are able to upload and schedule overhead messaging in your business to play at specified times.
Now Playing/Sites: Use this to see your players and what song each player is currently playing. You also have the ability to skip and block unwanted songs, as well as mute and adjust the volume. Heard a song recently and want to know the artist and track name? Clicking on the Recent button will display a list of recently played songs. You can also tune your player to play specific Playlists you’ve created from the Playlists tab.
Tip: If your player is tuned to a Playlist you can use the CH+/CH- buttons on your remote to cycle through the different music in that Playlist!
Playlists: The Playlists tab allows you create a Playlist schedule using any music (Programs/Mixes/Stations) you’ve added to your Music Library. You can also schedule your Music to play at times you specify to custom tailor your music experience.
NOTE: Your media player will come preloaded with music so once it’s connected to your sound system, you’ll instantly have access to your music!
To change between programs on Harmony, use the remote control provided. Press the CH+ and CH- buttons to toggle through your Music Programs.
Welcome to Your Visual Content!
Your music player comes pre-loaded with some of our core music programs to best set the perfect mood in your business.
What’s in the Box?
- Media Player
- Remote Control with Batteries and Tether
- Power Adapter
- Ethernet Cable and HDMI Cable
- 3.5mm Aux to RCA Audio Cable
Visual Setup
Initial Setup
Connecting your media player to a sound system
NOTE: Your device may not function as intended if different adapters and cables are used. Please only use the adapters and cables that are included with your media player.
- Please refer to the Regulatory and Safety Information sheet included with your media player before proceeding.
- Adjust the volume of your display or speaker system down completely (off). Then, if necessary, power off and remove your existing media player.
- Unpack your media player and place it in an area that allows for adequate ventilation space.
- Connect the cables in this order: Note:The media player does not support Bluetooth playback at this time.
- Step A: To connect your media player to your sound system plug the 3.5mm Aux cable into the media player A/V jack, then the red/white RCA connectors to the corresponding audio zone(s) for your speaker system. There is no need to use the yellow RCA connector. The white cable is for Zone 1 audio and the red cable is for Zone 2.
- Step B: We recommend you use the Ethernet cable included to connect your media player to your network: plug one end of the Ethernet cable into the network port of the media player and the other end into your network router/switch. Once your media player is connected to the internet, the Network light will remain solid green. If your Network light is anything other than green, please refer to the Network Setup section below for additional network setup instructions.
- Step C: Plug the power adapter into the back of the media player and plug it in to an ‘always on’ outlet – the media player is energy efficient and optimized to run 24/7, so do not use an outlet that’s controlled by a switch or electrical timer. Be sure to only use the power adapter provided with the media player.
- Step D: Turn on your speaker system and increase the master volume in small increments until you reach your desired listening level. Please note that you may need to adjust your speaker volume to match the level you are accustomed to. Due to normal differences between any previous player and your new media player you may need to try different volume settings. The volume on Harmony is set to 100% from the factory, so adjust your speaker system volumes carefully.
- Place the batteries in the back of the media player remote control and attach the tether to both the remote control and the top of the media player where indicated. For more information about the remote control, see our Remote Control Guide.
- After 1-3 minutes, your music and/or visual content should start to play automatically. If it doesn’t, check your sound system to make sure it’s turned on and/or the volume is up at a hearable level.
Network Setup
Wired Ethernet Setup(Recommended)
If available, the easiest and most reliable way is to connect the media player to your Internet router using the Ethernet cable included in the box.
- Connect the provided Ethernet cable into the Ethernet port on the back of the media player and to your internet router.
- Once the media player is successfully connected to the internet, the Network light will remain solid green. (For advanced setups that require a Static IP address or Proxy, see the WiFi and Advanced Wired Setup below)
- Once the media player is connected to the internet, the Network light will remain solid green. If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
WiFi and Advanced Wired Setup
Via screen/display connected to your media player through HDMI
Hit the back button on the media player’s remote control to navigate to the media player’s main menu.
Using the up and down arrows on the remote control, navigate to the SETTINGS button and press OK to select the menu.
If you’d like to connect your player via WiFi:
Select the WiFi Menu and enable the “WiFi State”.
You should see a list of available WiFi networks, select your desired network and enter the password (if needed).
Once the player is successfully connected to the WiFi network, the network will show as CONNECTED.
Navigate out of the settings menu and back to the Menu Screen.
If your player is connected to the internet, the Network light will remain solid green.
If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
If you’d like to setup an Advanced Wired Connection:
Select the Ethernet Menu and check that the “Ethernet State” is enabled.
Select “Configure Ethernet Settings”.
From here you can configure the IP Address, Gateway, Netmask, and DNS.
After changing any settings, navigate back to the Menu Screen.
If your player is connected to the internet, the Network light will remain solid green.
If your Network light is anything other than green, see the LED Control Guide for troubleshooting.
Checking Connectivity:
Once you are done setting the network, return to the Home screen using the back button on the remote control and navigate to the DIAGNOSTICS menu to check connectivity.
If everything is connected properly, you’ll see a green Server Connectivity OK message.
Return to the SETTINGS menu in the event your player does not appear to be connecting.
Once everything is set up correctly, select the PLAYBACK button from the Home screen.
If you’re an active Visual subscriber, you should have received an email with your account information. Log on to the Harmony control site to start customizing your visual experience. Didn’t receive an email from us? Contact us at controlsitesupport@moodmedia.com to request your login credentials.